IDEACTION CONSULTING PRIVACY POLICY

Welcome to the website for Ideaction Consulting (the “Site”), owned and operated by Ideaction Consulting, LLC (hereinafter referred to as “Company,” “we,” “us,” or “our”)! The Site provides sales coaching, marketing services, and AI-powered tools (the “Services”). Because protecting your private information is a priority for us, this Privacy Policy discloses the privacy practices for the Site. You acknowledge that by using the Site, you agree to the collection, storage, sharing, and usage of your personal information in accordance with this Privacy Policy and our Terms of Use. If you do not agree to these terms, please do not access or use the Site.

1. The Information We Collect
We may collect personally identifiable information associated with your use when you sign up for an email list, download a resource, make a purchase, fill out a form, register for a class, or provide materials as part of a consulting or copywriting engagement (e.g., interview transcripts, surveys, existing brand documents, proposals, or pricing sheets).
Depending upon the purpose, some of the personal information we request from you is identified as mandatory, while some is voluntary. We will make it clear what information is mandatory and what is voluntary when you submit the information.
The personal information collected may include:
First name and last name
Business name
Website address
E-mail address
Mailing address
Phone number
Materials you provide for your engagement (transcripts, surveys, proposals, pricing sheets, or similar documents), which may be processed using AI tools as part of our work.
We may also gather certain other information about you directly from your device in order to analyze the Site’s performance, such as:
URL of website you just came from
URL of website you visit next
Time spent on the Site
Pages visited on the Site
Information on your browser type
Mobile device information such as type of device, operating system, and browser type
IP address

2. How We Use the Information We Collect
We may use the information that we collect about you or from you (or that you provide to us) for the following reasons:
To improve the Site and its content
To improve the performance and security of the Site
To contact you as needed or requested
To provide you with the information, products, or services that you request
To prepare your deliverables, which may involve the use of AI tools.
To notify you about updates to the Site or to the products or services we provide
To enhance your customer service experience
To conduct contests and promotions
In any other way described to you when you provide the information
In any other way with your consent
Note that you always have the right to request additional information on how we collect and use your personal information, including what category or categories of data are being collected and why.

3. How We Protect Your Information
We use reasonable efforts consistent with industry standards to protect your personal information by using appropriate security measures intended to safeguard the information in our files. However, because all information is stored electronically, we cannot 100% guarantee its security. We will notify you of any data security breach if we are required to do so by law.

4. How Long We Keep Your Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
Materials you provide for a project (transcripts, surveys, briefs, or similar documents) are retained for the duration of your engagement and for a minimum of 3 years afterward, unless you request earlier deletion.
You may request deletion of your data at any time by contacting us. Any email you receive from us will include instructions on how to unsubscribe.

5. Third Party Sharing
Because we respect your privacy, we do not sell, trade, or lease your personally identifiable information to third parties without your explicit consent, except in the following limited scenarios:
Analytics:
We use analytics services (such as Google Analytics) to track aggregate user activity and improve performance.
Email Marketing:
We may use an email marketing service (such as Mailchimp) to contact you with updates or offers.
Payment Processors:
Payments for Services are processed by third-party providers such as Stripe or PayPal. These entities handle your payment information directly and are governed by their own privacy policies.
AI Service Providers:
When you submit content, your data may be processed using third-party AI providers (which may include Anthropic, OpenAI, or others depending on the tool used for your project). We select providers that offer private platforms and do not use client data to train their models where such terms are available.
We may disclose information when required by law, subpoena, or court order, or to enforce our Terms of Use or protect our users and the public.

6. Cookies
The Site uses cookies to optimize your experience. Cookies help us remember your preferences and improve site functionality. You may choose to disable cookies in your browser settings, though certain parts of the Site may not function properly as a result.

7. Protection of Children’s Online Privacy
The Site is not intended for children under age 13 in the U.S. (or 16 in the EU). We do not knowingly collect personal data from minors. If we become aware that we have collected such information, we will delete it promptly. To report a concern, contact us at info@ideactionconsulting.com.

8. California Residents
We do not sell personal information to third parties.
California residents may request access to, correction of, or deletion of their personal data by contacting us at info@ideactionconsulting.com.

9. Residents of Europe (GDPR)
European users are entitled to rights under GDPR, including access, correction, deletion, and portability of data. You may contact our Data Protection Officer (listed below) for such requests. Your data will be transferred to and processed in the United States, consistent with GDPR requirements.

10. Links to External Websites
Our Site may link to external websites. These sites are governed by their own privacy policies. We are not responsible for their content or data handling practices.

11. Publicly Posted Content
Public comments or posts on the Site are viewable by others and not covered by this Privacy Policy. Please avoid sharing sensitive or personal data in public forums.

12. Changes and Updates
We may update this Privacy Policy from time to time. Material changes will be posted on the Site or sent by email. Continued use of the Site after notice constitutes acceptance of the updated policy.

13. Contact Us
If you have questions or concerns about this Privacy Policy or would like to modify, access, or delete your personal information, please contact:
Sam Jacobson, Owner and Data Protection Officer
Ideaction Consulting, LLC
Email: sam@ideactionconsulting.com
Address: 634 Portland Fair Rd., Friday Harbor, WA 98250

14. AI-Powered Tools and Data Processing
AI tools may be used internally by our team to help draft, analyze, or refine deliverables based on materials you provide
Data Handling:
Your uploaded data is processed via secure API connections to trusted AI providers such as OpenAI and Claude.
Data is used solely to generate your requested report and is regularly deleted from our system.
AI providers do not retain or reuse your data for model training.
Consent:
By submitting content, you grant us a limited license to process the data exclusively for generating your deliverables. You may withdraw consent or request deletion at any time.
Accuracy Disclaimer:
AI-generated reports may contain errors or omissions and are intended for informational and educational purposes only. They do not constitute business, legal, or financial advice.